Professional Experience and Projects

This page details the professional positions I have held that are related to my studies in Information Technology

Graduate Software Technical Support Consultant

Collaborating directly with Woolworths Group as a ‘Subject Matter Expert’ (SME) to support its core retail software and infrastructure.
Performing level three technical software support for NCR Voyix products and assisting in the delivery of project enhancements, release deployments and ongoing activities for Woolworths Group
Undertaking internal NCR Voyix projects resulting in improved automation and efficiency for technical company processes and procedures

Performed Level 1 & 2 Support for employees through ticket requests, specialising in requests related to hardware purchasing, configuration and troubleshooting.
Facilitated the installation and operation of audio-visual equipment throughout Nanosonics, including video conferencing systems for office meeting rooms to support hybrid working.
Nominee recipient for the Nanosonics Core Values Award for demonstrating “Innovation”, “Collaboration” and a “Will to Win” throughout day to day operations.

Meeting Room Video Conferencing System Integration: I led, customised and integrated audio-visual equipment to provide a solution that supported hybrid working environments, meeting the company's requirements.
Automation of computer setup to company specifications: I undertook the initiative and created numerous scripts and tools to reduce the time taken to build from a 'blank' laptop to a laptop configured to company specifications by over 75%.
Supported the company-wide project to integrate Microsoft Intune: My role in this company-wide project was to adapt applications used within Nanosonics into a self-service portal for users, allowing users to install applications safely and securely themselves without needing to contact I.T.

Communicate with numerous clients in an agile and adaptive environment to perform various web development tasks on both live and developing websites.
Complete SEO (Search Engine Optimisation) tasks to ensure clients are optimised to increase site traffic on Google Searches and convert traffic into sales.
Delegate tasks and also summarise tasks completed each month. Reports are created from these summaries, and other SEO data is presented to both management and clients.

Movement Matters Website: I worked closely with stakeholders to deliver an online training website for a small business and brought the site from concept to publication within three months.
Worked within a team to create a Shopify template for an e-commerce site, "Ardo": I worked with a small team to create and develop the interface for an e-commerce website. Some examples of my contribution are the resources page and the awards page.
Company PC upgrade: I undertook the lead on the project of upgrading all four PC workstations in the office to improve the efficiency of computers used by Cyrius Media Group. I completed this project from planning to implementation within two weeks.