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Professional Experience and Projects

This page details the professional positions I have held that are related to my studies in Information Technology 

Graduate Software Technical Support Consultant

  • Collaborating directly with Woolworths Group as a ‘Subject Matter Expert’ (SME) to support its core retail software and infrastructure.
     

  • Performing level three technical software support for NCR Voyix products and assisting in the delivery of project enhancements, release deployments and ongoing activities for Woolworths Group
     

  • Undertaking internal NCR Voyix projects resulting in improved automation and efficiency for technical company processes and procedures

NCR Voyix
April 2024 - Current

Nanosonics
April 2022 - July 2023

IT Intern

  • Performed Level 1 & 2 Support for employees through ticket requests, specialising in requests related to hardware purchasing, configuration and troubleshooting.

  • Facilitated the installation and operation of audio-visual equipment throughout Nanosonics, including video conferencing systems for office meeting rooms to support hybrid working.

  • Nominee recipient for the Nanosonics Core Values Award for demonstrating “Innovation”, “Collaboration” and a “Will to Win” throughout day to day operations.

 Summary of Professional Projects
  • Meeting Room Video Conferencing System Integration: I led, customised and integrated audio-visual equipment to provide a solution that supported hybrid working environments, meeting the company's requirements.

  • Automation of computer setup to company specifications: I undertook the initiative and created numerous scripts and tools to reduce the time taken to build from a 'blank' laptop to a laptop configured to company specifications by over 75%.

  • Supported the company-wide project to integrate Microsoft Intune: My role in this company-wide project was to adapt applications used within Nanosonics into a self-service portal for users, allowing users to install applications safely and securely themselves without needing to contact I.T.

Junior Web Developer & Search Engine Optimisation Specialist

  • Communicate with numerous clients in an agile and adaptive environment to perform various web development tasks on both live and developing websites.

  • Complete SEO (Search Engine Optimisation) tasks to ensure clients are optimised to increase site traffic on Google Searches and convert traffic into sales.

  • Delegate tasks and also summarise tasks completed each month. Reports are created from these summaries, and other SEO data is presented to both management and clients.

 Summary of Professional Projects
  • Movement Matters Website: I worked closely with stakeholders to deliver an online training website for a small business and brought the site from concept to publication within three months.

  • Worked within a team to create a Shopify template for an e-commerce site, "Ardo": I worked with a small team to create and develop the interface for an e-commerce website. Some examples of my contribution are the resources page and the awards page.

  • Company PC upgrade: I undertook the lead on the project of upgrading all four PC workstations in the office to improve the efficiency of computers used by Cyrius Media Group. I completed this project from planning to implementation within two weeks.

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Cyrius Media Group
August 2020 - April 2022

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